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Person-Centered Care means working together with the individual to plan their care and support, in order to meet their unique needs. This cuts down the risk of negative, unfair or harmful treatment and neglect. The individual is put at the centre, and able to choose and control how they want their care and support to be.

Active participation describes a way of working that makes sure an individual can take part in the activities and relationships of everyday life as independently as possible. They are an active partner in their own care and support. Ensuring someone has the right equipment that they need to get around or to eat and drink without help are good examples of resources that support active participation.

Person-centred care should help the individual make their own choices, assess situations and take risks. It is important that they understand the consequences of the decisions they make. For example, if a friend brings an individual some food on a hot day, that has been out of the fridge for a while, it is their right to weigh up whether it is likely to make them ill and to decide whether or not to eat it. In this way, those who receive care and support can contribute to their own safeguarding.

Putting individuals who receive care and support in control of their own care can reduce the chance of abuse occurring. This includes making sure that the care environment promotes the individual's dignity and rights and making sure that in any care environment:

  • Lines of communication between individuals and workers are always open
  • Relationships are based on trust
  • Individuals play an active part in decisions about their care and support
  • Individuals are aware that they can share their concerns or complain and that they will be taken seriously
  • Individuals are supported to be as independent as possible to reduce their reliance on others who may take advantage of them
  • Individuals know their rights and understand how they can expect to be treated.