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There are many different barriers for people to report abuse. These include:

  • People have a poor understanding of what constitutes abuse and neglect, therefore they are unsure what abuse actually is and when to report it
  • There is a belief that older adults do not understand their rights and therefore do not know they can report abuse
  • People are reluctant to report abuse due to fear of reprisal and staff feel that they have not been adequately trained about abuse, how to document it, and to whom abuse should be reported
  • People do not know to whom they should report an abusive incident and there are unclear policies and procedures for reporting or investigating incidents
  • There is poor or inappropriate documentation of abusive incidents and some individuals state that they do not understand the approaches that would be taken by organisations to whom they report abuse
  • There are gaps in the system for responding to abuse.

In order to overcome potential barriers it is important that when staff report to line manager and then nothing occurs, they should then should continue along the management chain until the appropriate action has been taken.

If actions are still not taken, staff may then have to go to outside organisation, like the social services, police, local authority and inspectorate for the service.

It is also important that staff should always follow organisational procedures and if unsure ask someone to clarify the correct procedures to follow.