Want to watch this video? Sign up for the course here. Or enter your email below to watch one free video.

Unlock This Video Now for FREE

This video is normally available to paying customers.
You may unlock this video for FREE. Enter your email address for instant access AND to receive ongoing updates and special discounts related to this topic.

In the workplace, you are going to have access to many different types of information on a vast array of subjects. It may be in the form of paperwork you see, things being done or information that you are told. Keeping information about an individual’s care is vital to ensure that they receive the best care possible.

It is important to ensure that you keep information confidential and do not disclose it to people who should not have access to the information. The Data Protection regulations ensure the privacy of information but what we are looking at in this video is more about keeping the information confidential.

The definition of confidential is “a set of rules or a promise that limits access or places restrictions on certain types of information.”

Confidentiality is commonly applied to conversations between doctors and patients and is extended to anyone in the care sector as well as the non-medical sectors. In the workplace, it is often assumed that you will keep certain information confidential and this may be a work colleague, customer or someone you care for in the medical or care sectors.

The problem with keeping information confidential is at what point you have to divulge the information to someone else and when to keep it confidential. This is not something we can answer in this course, but you will need to learn the policies in your workplace about when you can and cannot keep information confidential.

Keeping information confidential can be helped by ensuring that you do not discuss anything with anyone who is not authorised and you ensure that you keep any paperwork safe and not left where people can see it.

Leaving information on computer screens can be a risk as can accidentally emailing information to the wrong person. At all times you must be careful with any information you hold and take a few moments to ensure that you do not accidentally leave information where the wrong person can see it.

Finally, it can be easy at times to tell someone something that to you maybe not important, but to that person, you have broken their trust. Think before you talk and by respecting privacy you will also gain respect in your workplace.